Info


Where can I buy a Sensana Sling or product?
Currently Sensana Slings products and slings can only be purchased via the website.  We are currently looking at stocking our product in stores throughout New South Wales, Australia so please keep checking back with us for stockists.

How do I know which size will fit?
Everyone is different so you may find that more than one size fits.  Please see our sizing page for measuring and sizing instructions.  If you find that the sling is too big or small, we will happily exchange for a different size.

How do I wear my sling?
Please refer to our wearing instructions for full details on how to put on or wear your Sensana sling or Sensana sarong.

How do I place an order?
You can place an order by completing the online Order Form or by downloading the .pdf version and either emailing it to us at orders@sensanaslings.com.au, faxing it to 02 4381 2911 or mailing it to us at:

Orders
Sensana Slings
PO Box 173,
Avoca Beach NSW 2251

How do I know my order has been received?
You will receive an order confirmation via email within 48 hours of receiving your order.  If you do not receive an order confirmation email, please do not hesitate to contact us at orders@sensanaslings.com.au.

How do I pay for my purchase?
Once you have placed your order with us, we will contact you with details of payment options.  We currently accept direct bank deposit, PayPal, money order or company cheque.  Items will not be shipped until funds have fully cleared and are paid in full.

When will I receive my purchase?
Order payments must be received in full before orders can be processed.  Orders will be processed and shipped within 7 business days of order, however, sometimes delays can occur and you will be advised of this at the time of order confirmation.  Made to order items will be processed and shipped within 14 business days of receipt of payment.  A deposit of 50% will be required on made to order items and payment must be received in full prior to  shipping.  Due to consistently changing prints and fabrics we cannot always guarantee that the print you have requested will be available.  We will advise you if your preference is not  available at the time of order.

How do I redeem a gift voucher?
Gift vouchers can only be redeemed on receipt of gift voucher with order form.  These can be mailed to us with your order to:

Orders
Sensana Slings
PO Box 173
Avoca Beach NSW 2251

Can I use my discount voucher?
Discount vouchers can only be used on full priced items and can only be honoured if received with order. 

How much is postage?
All orders are mailed using Australia Post unless shipped overseas.  Postage will be a flat rate of $10 (minimum charge), however this is dependent on the number of items you purchase.  We will advise you at the time of order confirmation how much postage you will need to pay.  If you request express delivery, please email us with your order or advise us at the time of ordering and we will calculate the cost of express postage for you.

Will my goods be insured?
We do not offer insurance as standard on goods, however you can insure your goods for an additional charge.  Please let us know if you require insurance on your items and we will let you know upon order confirmation.

Please note that if you do not insure your goods, we cannot guarantee that once we have passed the items on to Australia Post that they will reach you safely and securely.  Sensana Slings takes no responsibility for goods damaged, misplaced or lost once passed onto Australia Post.

Do you ship overseas?
We do ship overseas, however we can only calculate your shipping rates once we have received your order. 

What if I need to return or exchange my product?
We endeavour to supply our products in perfect condition, however we understand that circumstances arise where returns or exchanges may be required.  We will happily exchange/return your goods if:

  • The item/s are returned in the same packaging.
  • The item/s are returned undamaged, in new condition, unworn and unwashed.
  • The item/s are returned within 14 days of the original shipping date.
  • Proof of purchase is provided.

Please see our returns/exchange policy for further details.

Important:
Although every care is taken to provide quality items, if you are ever unhappy or dissatisfied with your product, please email us immediately to feedback@sensanaslings.com.au and we will most certainly endeavour to rectify the problem. 

Our commitment to you:
We want you to be truly happy with your purchase and remember the days when you carried your newborn, child or toddler close.  We want you to experience the bond between a new parent and child whilst using a Sensana Sling.  We also want you to feel great about wearing our products and feel happy that you made the right choice in buying one of our products.  If at anytime you are not happy with your purchase, please contact us.

If you cannot decide on a gift or do not know which size to choose, why not give a gift voucher. We have 3 denominations which can also be bought as a combination. The denominations are $25, $50 and $100.

Gift vouchers are valid for 12 months and can be either mailed via Australia Post or sent electronically to an email address.

Just choose one or more of the following product codes when ordering:

Denomination
$25
$50
$100
Product Code
gv25
gv50
gv100

Gift Wrapping
When buying a Sensana Slings product as a gift, why not have it gift wrapped. When ordering, just check the gift wrapping box before submitting your order.

Some examples of our current gift wrappings. These may vary slightly.

Gift Wrapping
gwrap001
Gift Wrapping
gwrap002

Gift Cards
Why not add a free card to your gift. Just check the gift card box when ordering.

Some examples of our current gift cards. These may vary slightly.

Gift Card
gcard001
Gift Card
gcard002
Gift Card
gcard003
Gift Card
gcard004
 
Gift Card
gcard005
Gift Card
gcard006
  

Payments can be made via direct bank deposit, cheque, money order, visa, mastercard or via PayPal. Once we have received your order, we will advise you of payment options. All prices in our catalogue and online are current and include 10% gst.

Please contact us at enquiries@sensanaslings.com.au if you would like us to calculate your invoice amount in a different currency.

We now accept:

Your order will be mailed to you via Australia Post. Postage on one item will be $10, however this will be calculated and you will be advised via email upon confirmation of your order if you are overseas or order more than one item.

Please contact us at orders@sensanaslings.com.au if you would like us to calculate your postage amount prior to ordering.

Please contact us at orders@sensanaslings.com.au with your order number prior to returning or exchanging your sling.  Sometimes you may find that either one size up or down would suit and we will happily try to resolve any issues you have prior to returning the product.  We do not accept returns on sale items and will only make an exchange.

All items for return/exchange must be in NEW condition and in the original packaging.  We will not accept any item which has been damaged by misuse, washed or worn.  Please read the care instructions carefully.

All returns/exchange must be received by Sensana Slings within 14 days of the original shipping date.  We can waiver this if the item is bought prior to the birth of a new baby, but please contact us in this respect.  Once you have contacted us we will give you a Returns number and send you a postage pouch to return the item in.  Original postage/shipping costs will not be refunded.  We will endeavour to process your return/exchange as quickly as possible but this may be dependent on stock.  As our stock is changing all the time, we may not be able to send you the identical print so we will advise you of this at the time.

A full refund (excluding postage) will be given if the item is returned within 14 days of the date of shipping from Sensana Slings.  We will not accept any item unless proof of purchase is provided and if the item is damaged in any way.

If you have any questions regarding our returns policy please contact us at enquiries@sensanaslings.com.au

Our address for returns/exchanges is:

Sensana Slings
PO Box 173
Avoca Beach NSW 2251

All personal information such as name, address, email, etc is held by Sensana Slings and will be treated in the strictest of confidence.  No information will be used or passed on to other companies.  Periodically, an email may be sent advising of sales, events or new products. 

Please contact us at enquiries@sensanaslings.com.au if you would like us to remove your details from our system.